Femme Luxe Reviews

Sadly had an issue with parcel due to Evri not Femme Luxe and they have been nothing but helpful! Lisa sorted my issue out straight away & I received it next day!

Avoid this company at all cost.
I returned items from my order they received the items and are holding them and refusing to refund my money.
They are fraudulent.
Avoid!!!

The items on this website are good! Prices also great especially in the sale
However, the website is absolutely impossible to use!! The filters are all wrong, doesn’t matter what you press it just shows up random stuff so you really need to scroll through everything in order to find what you’re looking for.
Can’t shop “low to high” or filter your size or price!

Would not recommend. I ordered two dresses - 1st Dress arrived with the diamanté straps falling off and dress having a strong smell of cheap glue. 2nd Dress did to fit properly on my body and seemed it was designed more for a mannequin than a person.

I contacted them 3 days ago and am still awaiting a response.

Appalling customer service!

Ordered 5 pairs of cargo trousers from here and when I received my parcel it was opened and I noticed a pair of cargos was missing. I emailed the customer service team for assistance and was informed they could only offer me a non-refundable replacement. I was unhappy with this as I didn’t want to have to pay for an item I had not received and had not had the opportunity to try on. I am in-between sizes and usually struggle with trousers. I ordered these for my birthday and it had now passed the date that I needed them so I stressed the importance of needing a refund. The customer services team only gave me the same option and then have ignored every single email I have sent since 19th December.

I returned my parcel on 22nd December and when I received my refund I had been charged for the item I had not received. I have followed up 5 times since then and been completely ignored. It’s disgusting and I am infuriated with how I have been treated.

I had just received a dress I ordered a few days ago; the dress did not look anything like it did on the picture so I decided to attempt returning this item, turns out it’s near enough impossible to return it! It gives you a delivery address and stated your refund should come within 28 days. I looked online and found that multiple people have not received any refunds for returning these items. I’m really disappointed, waste of my money :(

Awful company stoke my money when they changed the return policy AFTER I had placed my order and won’t refund me even though there have been so many postal strikes and delays due to the holidays! Stay away they are a scam

I ordered two pairs of jeans at 6 on an evening and they arrived before 1pm the next day which was a Sunday! Im so happy with the fit and material of the jeans and the prices are great!

I am going to write a review on here because at least they respond to these! They don't respond via their email address, that's for sure.

Don't use this company. I ordered a dress for my bestie on the 30th as she was having a party on the 31st (using next day delivery). The dress turned up 5 days later (4th Jan)
What made it worse is that I told her I would provide her outfit for the party.
I have emailed on the 12th January and haven't received even an acknowledgement more or less a reply.
I have had to email again
I have never used them before and will never use them again
AVOID AT ALL COSTS
I WANT A REFUND!!

29.1.23 - Refund issued.. for £1!! You lot can fack right off! Crap service, crap company!!!

Absolutely awful company, shockingly bad customer services! They don’t reply to emails, They still have my item that I have paid for that they won’t refund and are ignoring emails! Sizing is awful, not the best quality! Complete rip off merchants! After reading other reviews I will be seeking further advice they can’t keep getting away with this!!
AVOID!!!

I was experiencing some technical problems when ordering and was confused if my order actually went through so I emailed them to require about it and they got back to me straight away which is very helpful. Lovely staff and gorgeous clothes , I’ll definitely be ordering again :)

I’ve had a great experience with femmeluxe. Had to return an item and this was received promptly. Unfortunately the returns label system was down so I had to pay for it myself. I noticed the amount of the refund was less than it should be. Contacted customer service and spoke with Lisa who promptly refunded me (responded on a Sunday too). Was really impressed. All my emails were responded to quickly by all members of the team and my experience was a very positive one.

I am STILL waiting on my return that has been with them since the beginning of December !!! I even ordered with Asos at the start of Jan and received my refund 5 days after i sent the parcel back? There is absolutely no excuse what so ever. Every time i emailed i get palmed off that 28 days excludes any weekends or bank holidays yet its been over 28 ‘working days’ now !!! I stupidly ordered another outfit at the end of December and sent my parcel back a few weeks ago, dare i ask how long ill have to wait for that refund to! Terrible customer journey.

Order a dress it come late and full of stains cost me delivery and then £5 to send back so not only did I lose money for nothing but they ignored all my emails will not be ever buying from this company again

ABSOLUTELY DISGUSTING CUSTOMER SERVICE.

I AM NOT ONE TO EVER LEAVE BAD REVIEWS BUT WOW THIS IS SHOCKING.

I order online from many many online stores and I have never experienced such appalling customer service. I’ve had to email multiple times over months to get a response to then not get the outcome I should have had.

Not to mention the quality of the items are absolutely horrible. You are better ordering from SHEIN / PLT / BOOHOO / ASOS etc. where the quality is worth what you pay for.

PLEASE AVOID ORDERING.